Refund policy

Thank you for considering our website as your friendly shopping destination. We strive to provide our customers with the best possible shopping experience and customer service. We also understand that sometimes returns and refunds may be necessary. Therefore, we have created the following refund policy to ensure that our customers are satisfied with their purchases.

Returns:

  • We only accept returns for items that are damaged or wrongly delivered.
  • Returns are only accepted within 7 days
  • The item must be in its original condition, unused, and in its original packaging.
  • Customers should contact the customer service team at [vstarlondon25@gmail.com] to initiate a return.
  • The customer service team will provide customers with return instructions on how to send the item back.

Refunds

  • Once we receive the returned item, we will inspect it to ensure it meets our return policy requirements.
  • If the item is eligible for a refund, we will process the refund within 2 days of receiving the returned item.
  • The refund will be issued to the original payment method used at the time of purchase.

Exchanges or Replacement

  • Unfortunately, we do not offer exchanges at this time.
  • If you would like a different item, please return the original item following the above guidelines.
  • After returning the original item, please place a new order for the item you want.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving the item.
  • We will provide you with a return and instructions on how to send the item back to us.
  • Once we receive the item, we will inspect it to ensure that it is damaged or defective.
  • If it is determined that the item is damaged or defective, we will either send you a replacement or issue a refund. depending on your preference.

Order Cancellation

  • Customers can cancel their order at any time before it is shipped.
  • To cancel an order, customers should contact the customer service team.
  • If an order has already been shipped, the customer will need to follow the returns process outlined above.


We hope that you are satisfied with your purchase from our website. If you have any questions about our refund policy, please contact us at [vstarlondon25@gmail.com].