Return & Refund Policy

Thank you for shopping with VSTAR London. We are committed to providing quality products and excellent customer service. If you experience any issues with your order, please read our return and refund policy below.

Returns

We accept returns only in the following circumstances:

• The item was damaged during delivery.
• The wrong item was received.
• The item must be returned within 7 days of delivery.
• Returned items must be unused, unopened (where applicable), and in their original packaging.
• Please contact our customer support team at vstarlondon25@gmail.com before returning any item. We will provide return instructions.

Refunds

Once we receive and inspect the returned item:

• Eligible refunds will be processed after inspection.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

We cannot accept returns for:

• Opened food and drink products.
• Perishable goods.
• Items damaged due to misuse, improper handling or normal wear and tear.
• Clearance or final sale items, unless they arrive damaged or incorrect.

Important Information

• We reserve the right to refuse a return if the item does not meet the conditions outlined in this policy.
• Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged.
• Please inspect your order upon delivery and notify us promptly if there are any issues.

Need Assistance?

If you have any questions about returns or refunds, please contact us:

Email: vstarlondon25@gmail.com

Our customer support team will be happy to assist you and resolve your query as quickly as possible.